SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CasePeace (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.casepeace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous! Shipping 2 weeks, very fast! Thank you very much!
Perfect and QUALITY and very nice
The size is perfect for IPhone 8 Plus, leaves no bubbles, is perfect, drawing perfect, very good furniture packing
Very quickly! His Wife happy! Beautiful and high quality! Recommend
Very beautiful and shielding, super…
Linda
Better than expected, had been nicely protected. Highly recommended. Buy without doubt
Great cover)
Perfect !
The product görseldeki sounded like. Very beautiful. You can buy :)
The casing and sticker are well printed and provide a cheerful sight to look at every time I look at my phone. Highly recommend this item and store.
Absolutely amazing cover looks excatly like on the picture top quality
Arrived on the date indicated and accurate described conditions. Thank You
Beautiful loved to cover the screen protector and the screen protector side has some highlights the most beautiful thing better impossible
Order 2 times, everything is fine. Advise
Thick good silicone case, good glass. Your child. Recommend!
Exactly the same like pic, nice quality
Super
Beautiful as in the photo and adjusted perfectly to the phone 8 plus
Beautiful case!
Good
Good
The second order. The quality is very good. Shipping of the parcel was 2 weeks. Thank you very much, dear store.
Received it early and the case fits perfectly.
Super product received very well packed!
Encantaaaa me, has reached prontísimo
Really very beautiful, I love
Super cute. Good fit! I thought the front part was hard plastic too, but it’s actually a sticker additive. It was easy to apply and look so good on, but I worry if I take it off, it won’t stick again. But other than that, it’s perfect!
Great product as picture, arrived in advance.
Very good furniture product of Variety Quality I'm happy with my order many thanks recumiendo it totally
Bien
I has come in just a week and I love it!
BEAUTIFUL LOVE!!! The only thing is that should improve it and make it Tempered glass even if it costs a little more
Great, it is perfect and the tempered glass part color has glitter, beautiful. But eye pictured a Rope to hang and that doesn't include it, shown in the description only Case and glass and is what you get, my mistake was not read well. By the rest Ge neither by not took neither 10 days to arrive. Very good store
Very good!!!!!!
I LOVE it . Thanks
The product is the same as in the photograph iki bought both at sıkıntısız very very sweet