SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CasePeace (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.casepeace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The last thing you ordered and the first arrived! I loved it, is very nice.
Very nice case! Thank you
Well packed, durable, high quality look. Advise)
Top
I'm very satisfied :D
Very good quality, very cute. More beautiful than the picture. It took a while, But arrived within estimated
Very nice. Superb quality. Thanks!! :)
good quality
Came really fast! In one week, great!
Quality at the highest level.
Great case
Came within three weeks is very good quality, good turn
Everything is good. Etui is beautiful. I'm very satisfied.
Perfect and beautiful.
GREAT QUALITY!! SATISFIED!! I LOVE IT !! <3
Ever super good
Case arrived excellent, good sat on the phone, delivery was short-lived
Honest to god actually good quality. I will order again.
The same as in photo very nice Case .
Perfect! I love it!
Love it it looks just like the picture
Same as the photo, high quality nice. Arrived in the stipulated date
Its so pretty. Even better than pictures
Come packaged, without damage
Nice
Mustache yak on photo. Priїhav zapakovany good.
Amazing quality!
Really fast shipping! Nice case.
Case came about a week 3-4 in Petersburg, pretty quickly. Case silicone, beautiful and clear picture, also the volume button covered. Phone in size and weight increases slightly. Use only the beginning, is like. Items come with foam tricks in a case (for safety), case was to add. A bag. Packed well.
Ok
Beautiful. Good quality. Rigid, not silicone.
It’s perfect, came really early
fast
Item came quick and looks better than it does in the pictures.
the quality is so nice
the quality is very nice
the quality is very excellent
the quality is very great
the quality is very good,thanks
Perfect. The delivery was fast and the picture match with the case that I received.
Love it! Great for price
I love it! Super Quality nice I strongly recommend you buy and very good store
so excellent
so great,thanks
so good,thanks
Just like the picture, fits perfectly
the quality is excellent