SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CasePeace (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.casepeace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beats as described sometimes give the glitters af
Super, daughter happy
I live it
Thank you for your quick delivery. Everything was alright. Perfectly packed and protected.
Love this item would definitely buy again
Elegant and super fast shipping. Thanks to the store. 5 stars
Case chic Thank you
Love it! Thank you!
Nice thank you
cool case!!! satisfied! shipping but very long
Thank u so much store i really love it
Wow, looks exactly like pictures. Made from rubber which is nice (not hard plastic). Stiching is well made, good quality. There is some glitter coming off, but not a lot (some pieces also on the inside)
good only fault is that it sheds glitter
Good quality. Super slow shipping to Canada.
It’s ok but with time, the glitter fades
Fast delivery! Just like pictures and i love it. Will definitely order again. Thanks
Item just as described, love it.
It’s very sparkly. I love it to be honest. I’m not very impressed with the sparkles coming off of it but it’s really pretty.
Идеальный чехол !!!! Доставка в Краснодар быстрая
Not got the product but got my money back
Beautiful just like picture! Now I have all 3! Love it!
beautiful and good materials.
It came within 11 days fast shipping. There is just one thread hanging buts that’s all I am concerned with
love it just wished it was in separate bag cloaures
Llego rapido y en perfectas condiciones tal cual como en la foto gracias
Fast delivery and amazing product ! I love it it’s so sparkly. Thank you very much
The case is exactly the way the photo is it fit perfectly will be ordering again and I received it faster then any case I’ve ever ordered from here
The best <3
Perfect happy for shopping
I love the texture of the glitter and the pink letters also how they feel. The case comes off every time I put it in my pocket but I don’t mind & I love it overall.
appreciate product itself can not tk. not come. returned money but
silver peels off a little