SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CasePeace (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.casepeace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I Love It
Amazing! Great quality definitely recommend
Look for cheaper well bought the :)
Great! Fits nicely to my iPhone 7 Plus
Ever super cool. Better than I thought. Without doubt super recommended.
Arrived ahead of schedule. Quality nice'll buy
My lilbro is really happy ! Tank you
It is the second time I order this product and it arrived sooner than I expected. The quality is excellent.
The product is more beautiful than in the picture
Very quality nice and punctuality, arrived early
Beautiful and comfortable, the writing is embossed
excellent product and fast delivery! many thanks. i recommend to store.
I got them yesterday and ordered them the 29th of June
Very fast delivery, 100% satisfied.
very nice, has arrived very Rapido
great made recommend
it is a lovely solid case only delivery before take very long
Only thing is that I ordered multiple phone cases & only received 1 lanyard which sucked
This is a very cute case
Definitely worth the money
My kids love their new cases going to definitely buy more
Cool case comes with a strap
Really nice product, and protective
Amazing, It arrived sooner than planned.
Muy buena calidad!
Excelente articula, y tardo 3 semanas en llegar a Chile.
Muy rápida la entrega en 6 días
I love this product it’s so good in person
Prodotto perfetto come da foto, materiali ottimi e tempo brevissimo. Consiglio questo prodotto.
The material is great. I love this case so much. It caught so much attention. I highly recommend :)
It came very quickly i ordered it last week and i received it in less than a week the only thing is that the thrasher letters arent the color that thought but it still cute
Came really cute and it’s super cute
Very good case!
This cool!!! very happy
I like it's too good
just case excellent! good fitted to the phone, printed print and no smell no perfect! fast shipping