SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CasePeace (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.casepeace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bonito
Great cover, thank you very much
Super cover
Exactly as the photo, the best cover that I ordered the Ali for the money!
The case has not come. Track is not monitored. Money Back back quickly.
I fell in love with this case))
Чехол отличный. Единственный минус- заказала в начале сентября, а пришёл только в середине ноября.
Товар не получила, деньги вернули
Товар не пришёл. Продавец вернул деньги.
Очень крутой чехол. Качество хорошее. Магазин понравился, буду заказывать ещё .
Очень качественный чехла всем рекомендую продавца
Чехол очень хорош, полностью соответствует описанию. Советую всем)
Хороший продавец!! другого объяснения нет тому что товар шел два месяца и так недобрался до моего дома! Скорее всего наш азиатский друг при виде такой важной посылки вызвался сам донести ее ! но к сожаление заблудился в лесах Сибири которые ещё не доконца выпилили его братья там похоже и остановился рубить лес. А чехол подогнал медведю дабы тот не сожрал его.
Good case, advice
The Case is very beautiful, high quality. Sat perfectly. Exactly as the picture. Certainly went for a long time, but lived up to expectations!!
Very fine case
Very like!
All great) Cool case
Case beautiful, but went long or monitor) and everything is cool)
Good quality. Advise
Parfait
Not come
Goods come
thanks
Money back the goods arrived)
Just unreal))) THANK YOU)))
I love it
Thanks обалденый case)
Good product, very long.
Great cover, tight. Sat perfectly. Put in your inbox. The Only negative sooo long went.
Goods received, the dispute back money.
All good
Case is very good quality. Just like in the hand. Very happy